Please be sure to read this page before submitting a question to support - because it's probably already answered for you here.

We created this page so you can get an immediate answer to your question.

If your question is not answered below, please click here to e-mail us.

How do I install Disk Cleaner on my computer?

You can install Disk Cleaner by clicking the link below:

https://www.safeappsoftware.com/dc/DiskCleanerSetup-EN.exe

Note: If you already purchased, you must enter your Activation Key. You can find this information in your order confirmation e-mail. If you do not have your Activation Key, please click here to e-mail support.

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My installation gets stuck and doesn't complete

It sounds like something may have gone wrong during a previous installation attempt.

To fix this problem, you must close any instances of Disk Cleaner that may be in your computer's memory.

To close Disk Cleaner, please follow these steps:

1. Hold down the following three keys in this order: CTRL + ALT + DEL. This will launch your "Task Manager" window.

2. Click on the "Processes" tab at the top of the "Task Manager".

3. Under the "Processes" tab, you will see a list of all running programs. Look for "DiskCleaner.exe" then do the following:

       a. Right-click over "DiskCleaner.exe" once. It should become highlighted and a sub-menu of options should appear.

       b. Select "End Task" or "End Process" on the sub-menu to close the program.

4. Close "Task Manager" by clicking the red "x" located in the upper-right-hand corner.

5. Reboot your computer.

6. Re-install Disk Cleaner by clicking the link below:

       https://www.safeappsoftware.com/dc/DiskCleanerSetup-EN.exe

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I purchased Disk Cleaner but have not received my Activation Key

After you complete your purchase, you should be taken to the order confirmation web page and also receive a confirmation e-mail that contains your Activation Key for your records.

In many cases, Disk Cleaner automatically activates the full version of the software for you.

To determine if Disk Cleaner is activated please follow these steps:

1. Open Disk Cleaner.

2. Click the "About" button located at the top of the program.

3. Examine the "Status" field. If it reads "Activated" you will see your Activation Key.

If Disk Cleaner is not activated, and you need your Activation Key, please click here to e-mail support.

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I received my Activation Key but, every time I try to activate, Disk Cleaner asks me to purchase again

To activate Disk Cleaner, please follow these steps:

1. If a scan is running, click the "Stop Scan" button.

2. If any prompts from the program are open, close them.

3. Click the round green "Activate Now" button located at the top of the Disk Cleaner program (it appears to the left of the "About" and "Help" buttons). A screen will pop up and ask you to enter your Activation Key.

4. Enter your Activation Key exactly as it appears in your confirmation e-mail, then click the "Activate Now" button.

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My Activation Key does not work

Please check your Activation Key and try re-entering it.

Note: Activation Keys are specific to each product and cannot be used in another product. Please make sure you are entering the Activation Key for Disk Cleaner from SafeApp Software, LLC and not an Activation Key for a product from another company.

Note: Our Activation Keys are 8 digits long and contain numbers only. They do not contain dashes or letters.

You can type your Activation Key manually or you can copy and paste it by following the steps below:

1. Highlight your Activation Key with your mouse (e.g. hold down your left-mouse button then drag your mouse over your Activation Key).

2. Copy your Activation Key by holding down the "CTRL" key on your keyboard then press the "C" key at the same time. Alternatively, you can also copy by clicking the "Edit" option in the toolbar located at the top of your screen then selecting "Copy".

3. Click your mouse in the "Activation Key" field in Disk Cleaner.

4. Paste your Activation Key by holding down the "CTRL" key on your keyboard then press the "V" key at the same time. Alternatively, you can also paste by clicking the "Edit" option in the toolbar located at the top of your screen then selecting "Paste".

After you enter your Activation Key, click the "Activate Now" button.

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I lost my Activation Key

To get your Activation Key, please click here to e-mail support.

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I don't see the green "Activate Now" button at the top of Disk Cleaner

The reason the green "Activate Now" button is no longer visible is because the software is already activated.

To confirm that Disk Cleaner is activated, please follow these steps:

1. Open Disk Cleaner.

2. Click the "About" button located at the top of the program.

3. Examine the "Status" field. If it reads "Activated", the program is running in the full version mode.

If you don't see the green "Activate Now" button, and Disk Cleaner does not have a status of "Activated", please click here to e-mail support.

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I ordered from either "SafeCart" or "Cleverbridge" and I want my Activation Key

SafeCart and Cleverbridge are billing providers that are not affiliated with us in any way.

If you have a credit card charge or receipt from either of those billing providers that means you ordered software from another company.

Please contact them directly for support:

SafeCart: https://support.safecart.com/help-center/contact

Cleverbridge: https://www.cleverbridge.com/?scope=cuseco&progress=customersupportform

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I ordered RegClean Pro, where is my Activation Key?

RegClean Pro is a software product that is not affiliated with us in any way.

Please contact them directly for support:

SysTweak: http://support.systweak.com/rcp.php

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I got a message box "Unable To Check License Status"

We're sorry. We were unable to check your license status due to one of the following reasons:

1. Your computer may currently not be connected to the Internet. You can test your Internet connection by opening your web browser and visiting a web site.

2. If you have a firewall, it may be blocking Disk Cleaner from connecting to the License Server. In your firewall, please make sure "DiskCleaner.exe" is allowed access to the Internet. You may also try closing and reopening Disk Cleaner.

3. We may be experiencing a temporary problem. Please try again later.

Note: If you continue to get this message, click here to e-mail support.

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I got a message box "Unable To Determine License Status"

We're sorry. We were unable to determine your license status due to one of the following reasons:

1. You may have mistyped your Activation Key. Please check your Activation Key and try re-entering it.

   Note: For instructions on how to enter your Activation Key, click here.

2. We may be experiencing a temporary problem. Please try again later.

Note: If you continue to get this message, click here to e-mail support.

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I got a message box "License Status: Unknown (End Of Term)"

We're sorry. We were unable to check your license status due to one of the following reasons:

1. Your computer may currently not be connected to the Internet. You can test your Internet connection by opening your web browser and visiting a web site.

2. If you have a firewall, it may be blocking Disk Cleaner from connecting to the License Server. In your firewall, please make sure "DiskCleaner.exe" is allowed access to the Internet. You may also try closing and reopening Disk Cleaner.

Disk Cleaner is now running in trial mode.

To check your license status, please connect to the Internet then click the "Check License Status" button located at the top of the Disk Cleaner program.

Note: If you continue to get this message, please click here to e-mail support.

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I got a message box "License Certificate Corrupted"

Your stored Activation Key and/or License Certificate are corrupt.

Disk Cleaner is now running in trial mode. You must re-enter your Activation Key to activate the full version of the software.

Note: For instructions on how to re-enter your Activation Key, click here.

If you lost your Activation Key, please click here to e-mail support.

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I got a message box "License Expired"

Your license is expired. To order a new Activation Key and re-activate Disk Cleaner, please click here.

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How do I open Disk Cleaner?

You can open Disk Cleaner by double-clicking its icon on your Windows desktop (look for the icon that has the name "Disk Cleaner" beneath it).

Note: If you don't see the icon on your Windows desktop, you can also open the program by doing the following:

1. Click the "Start" button located in the bottom left-hand corner of Windows.

2. Select "All Programs" (appears directly above the "Start" button when you click it).

3. Select "Disk Cleaner" from the menu that appears.

4. Click on "Disk Cleaner".

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How do I stop Disk Cleaner from starting every time I turn on my computer?

To stop Disk Cleaner from automatically starting, please follow these steps:

1. Click the button in the left-hand menu labeled "Program Settings".

2. Uncheck the box next to "Load Disk Cleaner When Windows Starts".

To use the program you will have to start it manually by double-clicking its desktop icon.

You can manually open Disk Cleaner by double-clicking its icon on your Windows desktop (look for the icon that has the name "Disk Cleaner" beneath it).

Note: If you don't see the icon on your Windows desktop, you can also open the program by doing the following:

1. Click the "Start" button located in the bottom left-hand corner of Windows.

2. Select "All Programs" (appears directly above the "Start" button when you click it).

3. Select "Disk Cleaner" from the menu that appears.

4. Click on "Disk Cleaner".

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When I click buttons in Disk Cleaner nothing happens

Please reboot your computer and that should fix the problem.

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Disk Cleaner gives me a run-time error

To fix your run-time error, please uninstall Disk Cleaner by clicking here to follow the uninstall instructions.

After the uninstall is complete, reboot your computer (rebooting is an important step - please do not skip this).

Then install the latest version of Disk Cleaner by following these steps:

1. Click the link below to download Disk Cleaner

       https://www.safeappsoftware.com/dc/DiskCleanerSetup-EN.exe

2. When the download completes, click the 'RUN' button or click on the Disk Cleaner file.

3. Follow the installation prompts to install Disk Cleaner.

This should fix the run-time error you experienced.

Note: Registry Helper is now running in trial mode. You must enter your Activation Key to activate the full version of the software. You can find this information in your order confirmation e-mail. For instructions on how to enter your Activation Key, click here.

If you do not have your Activation Key, please click here to e-mail support.

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How do I uninstall Disk Cleaner?

To follow the uninstall instructions, please click here.

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I uninstalled Disk Cleaner but the program still appears after reboot

It sounds like something may have gone wrong during the uninstall process.

To fix this problem, you need to re-install the software, make sure the Disk Cleaner program is shut down, and then uninstall the program.

To re-install Disk Cleaner, please follow these steps:

1. Re-install the software by clicking the link below:

       https://www.safeappsoftware.com/dc/DiskCleanerSetup-EN.exe

2. When the download completes, click the 'RUN' button or click on the Disk Cleaner file.

3. Follow the installation prompts to install Disk Cleaner.

4. Once the software is installed and starts running, immediately click the "Stop Scan" button and close the program.

To make sure the Disk Cleaner program is shut down, please follow these steps:

1. Hold down the following three keys in this order: CTRL + ALT + DEL. This will launch your "Task Manager" window.

2. Click on the "Processes" tab at the top of the "Task Manager".

3. Under the "Processes" tab, you will see a list of all running programs. Look for "DiskCleaner.exe" then do the following:

       a. Right-click over "DiskCleaner.exe" once. It should become highlighted and a sub-menu of options should appear.

    b. Select "End Task" or "End Process" on the sub-menu to close the program.

4. Close "Task Manager" by clicking the red "x" located in the upper-right-hand corner

To uninstall Disk Cleaner, please click here to follow the uninstall instructions.

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I got a message box "Unable To Check For Updates"

We're sorry. We were unable to check for updates due to one of the following reasons:

1. Your computer may currently not be connected to the Internet. You can test your Internet connection by opening your web browser and visiting a web site.

2. If you have a firewall, it may be blocking Disk Cleaner from connecting to the License Server. In your firewall, please make sure "DiskCleaner.exe" is allowed access to the Internet. You may also try closing and reopening DiskCleaner.exe.

3. We may be experiencing a temporary problem. Please try again later.

Note: If you continue to get this message, please click here to e-mail support.

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I got a message box "Unable To Automatically Check For Updates"

We attempted to automatically check for updates multiple times but could not connect to the Updates Server.

Automated checks occur when the "Activate Updates (recommended)" box is checked on the "Updates" screen.

We could not automatically check for updates due to one of the following reasons:

1. Your computer may not have been connected to the Internet recently.

   Note: You can manually check for updates at any time by clicking the "Updates" button located at the bottom of the left-hand menu, then clicking the "Check For Updates" button.

2. If you have a firewall, it may be blocking Disk Cleaner from connecting to the License Server. In your firewall, please make sure "DiskCleaner.exe" is allowed access to the Internet. You may also try closing and reopening Disk Cleaner.

3. We may be experiencing a temporary problem. Please try again later.

Note: If you continue to get this message, please click here to e-mail support.

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I got a message box "Unable To Install Updates"

We're sorry. We were unable to install the update due to one of the following reasons:

1. The update did not download completely.

2. We may be experiencing a temporary problem. Please try again later.

Note: If you continue to get this message, please click here to e-mail support.

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How do I unsubscribe?

To fill out our unsubscribe form, please click here.

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Is there a free/trial version of Disk Cleaner?

The free/trial version of the software is the scanner only.

This allows you to make sure there are detections before you purchase the software. If detections are found you can activate your copy of Disk Cleaner by clicking here.

You always have our 100% Money-Back Guarantee: If you're not completely satisfied, simply let us know within 8 weeks and we'll give you a full refund.

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How long is Disk Cleaner good for?

Disk Cleaner is good for an entire 6 months of unlimited use.

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Can I use my debit card to purchase?

Yes, you can use your debit card as long as there is a Visa or MasterCard logo on it.

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I don't have a credit card. Can I order by mail?

The good news is you don't need a credit card to purchase Disk Cleaner.

To order by mail, please click here.

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When will I get my Activation Key?

If you order online, you should immediately be taken to the order confirmation web page and also receive a confirmation e-mail that contains your Activation Key for your records.

If you order by mail, please allow for the time it takes your order to reach our office. You will receive your Activation Key via e-mail shortly after we receive your mail.

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How do I get an Activation Key?

To get your Activation Key for Disk Cleaner right now, click the link below:

https://www.safeappsoftware.com/activate.asp

We are looking forward to welcoming you as a new member!

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I attempted to order but the price was higher than I thought

When filling out the order form, please make sure that you do NOT add any additional products to your order or the price will increase accordingly. Please select "NO" to any additional products that you do not want.

To order your Activation Key, please click here.

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How do I stop the automatic renewal for my order?

To e-mail support and request automatic renewal cancellation, please click here.

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What is this charge on my credit card statement?

Don't worry. We are here to help!

If you have a charge from "SafeAppSoft.com", "RegHelper.net", "DskCleaner.com", "CmpUpdater.com", or "CLKBANK" on your credit card, it's most likely for our Registry Helper, Disk Cleaner, Computer Updater, or SafeApp Live Support products.

To find out exactly what the charge is for, please click here to e-mail us.

Note: Please do NOT contact your credit card directly. We will take care of everything for you.

A customer service representative will answer your e-mail within 24 hours (excluding weekends and holidays).

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How do I get a refund?

If you are not completely satisfied with your order -- and it is within 8 weeks from the date of your order -- please click here to e-mail support for a refund.

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